Page 20 - Preliminary Analysis Towards a Standardized Readiness Framework - Interim Report

Preliminary Analysis Towards a Standardized Readiness Framework

Fig 5 - Instances of Readiness Factors in Case Study-4 (continued)

3.5 Case Study-5: Regional Customizations

This case study involves use cases which may require taking generic solution pipelines,
customize inferences and applications impacting regions, e.g. accent training for voice-based
solutions.

Khmer telemedicine chatbot from Neak Pean HealthTech [2] attaches great importance to
tuning the AI solution to the needs of the local community and letting the local people benefit
from the technology.

Accessing quality healthcare poses significant challenges in rural and remote areas. Long wait
times, inefficient patient preliminary assessment, and limited access to medical advice hinder
healthcare delivery and patient outcomes. According to Cambodia’s HealthTech Roadmap
(MISTI, 2022), Cambodia faces a shortage of healthcare professionals. It is estimated that there
are 6.9 nurses and 1.9 doctors per 10,000 patients, which is the lowest rate in the region. With
the innovative application of AI, Neak Pean HealthTech, the Khmer telemedicine chatbot is to
revolutionize healthcare accessibility in Cambodia.

Neak Pean HealthTech integrates advanced technologies like natural language processing
(NLP) and Khmer automatic speech recognition (ASR) to facilitate efficient communication
between patients and healthcare providers. This bridges the gap between patients and
healthcare providers, especially in remote and rural areas by reporting symptoms remotely,
detecting keywords, generating summary reports, scheduling appointments, storing medical
records, and accessing medical advice in Khmer.

The challenging part of this use case lies in processing audio data in the local language with
various accents. Khmer has a complex script, making typing difficult for many Cambodians. As
a result, voice input is more commonly used. Patients can talk or text in Khmer with the chatbot
of the Neak Pean platform to report their symptom or their health concerns as a preliminary

12