Page 25 - AI for Good-Innovate for Impact

AI for Good-Innovate for Impact

1�2� Use case description

1�2�1 Description

According to the Cambodia’s HelathTech Roadmap (MISTI, 2022), Cambodia faces a shortage 1 - CADT
of healthcare professionals leading to patients long waiting for health preliminary assessment.
Meta report 2018 shows that 50% of all voice messages are from Cambodia as Khmer language
is a complex script and hard to type. Neak Pean HealthTech is the Khmer telemedicine chatbot
that integrates advanced technologies like natural language processing (NLP) and Khmer
automatic speech recognition (ASR) to facilitate efficient communication between patients
and healthcare providers. By allowing patients to report symptoms through voice-to-voice
chatbot, keyword detection, summary report generation, schedule appointments, medical
record storing, and access medical advice in Khmer, we aim to reduce the waiting time for
preliminary assessment.

Use case status: The use case is part of a larger research project

UN Goals

• SDG 3: Good Health and Well-being
• SDG 9: Industry, Innovation and Infrastructure
• SDG 10: Reduced Inequality,
• SDG 17: Partnerships to achieve the Goal
Justify UN Goals selection: SDG 3: Good Health and Well-being - Neak Pean platform directly
contributes to this goal by improving healthcare accessibility and quality in Cambodia. By
enabling remote symptom reporting, efficient appointment scheduling, and access to medical
advice in Khmer, the platform will empower individuals to take proactive steps towards better
health outcomes. This aligns with the SDG 3 target of ensuring universal access to quality
healthcare services.

SDG 9: Industry, Innovation, and Infrastructure - Neak Pean HealthTech epitomizes the spirit
of innovation and technological advancement in healthcare. By leveraging AI technology
and developing telemedicine infrastructure, we enhance the efficiency and effectiveness of
healthcare delivery. The platform fosters innovation ecosystems, driving economic growth and
job creation in the healthcare and technology sectors.

SDG 10: Reduced Inequality - The unequal distribution of healthcare resources is a pervasive
challenge in Cambodia, with rural and underserved communities often facing limited access
to medical care. Regardless of geographical location or socioeconomic status, Neak Pean
HealthTech can bridge the gap to empower individuals to access timely medical services,
thereby reducing inequalities in healthcare access and outcomes.

SDG 17: Partnerships for the Goals - Achieving sustainable development requires collaboration
and partnerships across sectors. Neak Pean HealthTech actively fosters partnerships with public
hospitals, healthcare providers, government agencies, and international organizations to scale
its impact and reach. Through strategic collaborations, Neak Pean HealthTech leverages
collective expertise and resources to address complex healthcare challenges and drive positive
change in Cambodia's healthcare landscape.

Partner name: Ministry of Post and Telecommunications

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