Page 137 - AI for Good-Innovate for Impact Final Report 2024

AI for Good-Innovate for Impact

professional interactive services such as business consulting, business guidance, product
recommendations, cultural promotion, and customer investment education to users. It aimed
at helping or assist elderly customers to handle mobile services, solve the problem that elderly
customers do not know or dare to use mobile banking, and help elderly customer groups 30-Sensetime
bridge the "digital divide". The system uses a large language model enriches the financial
knowledge base, effectively identifies questions and answers accurately; innovatively proposes
the architectural concept of "device-side rendering + cloud push streaming" to optimize the
allocation of computing resources; adopts "AI digital employees" instead of "search boxes"
access all mobile banking services.

Data Source: Private
UN GOAL:

• GOAL 9: Industry, Innovation, and Infrastructure
• GOAL 10: Reduced Inequalities

Justify UN Goals seletion:

• SDG 9 - Industry, Innovation, and Infrastructure:
o in terms of industry: increasing the penetration rate of financial services; promoting
financial inclusion; and enhancing customer experience, which are crucial to the long-
term development and branding of banks.
o in terms of innovation: Promote financial technology innovation, stimulate new
business models, promote cross-industry cooperation, and promote technological
exchanges and innovative cooperation between different fields.
o Infrastructure: To support the operation of digital employees, banks need to strengthen
digital infrastructure. The strengthening of these infrastructures is beneficial to the
digital transformation of the entire society.
• SDG 10 – Reduced Inequalities: The digital employees created by SenseTime for the
Bank of Shanghai not only improve the efficiency and quality of banking services, but
also make positive contributions to achieving sustainable development goals in terms
of promoting industrial upgrading, stimulating innovation vitality and strengthening
infrastructure construction.

Name of partner: Bank of Shanghai

30�2�2 Future work

In the future, SenseTime is committed to expanding its reach and impact, particularly in
underserved areas and among vulnerable populations such as small and micro businesses
and the elderly. Leveraging the power of artificial intelligence, SenseTime aims to develop
more advanced “brains”, more engaging “voices”, and more distinctive “behaviors” for Hai
Xiaozhi and Hai Xiaohui. These enhancements will equip these digital employees with greater
capabilities, enabling them to provide more effective and efficient services.

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