Document :

ITU-SG CL  Information Document  11

Title :

Assess & Transform: Evaluating Current State and Developing an IT Roadmap for ITU's Service Excellence and Growth

Date :

2023-05-30

Source :

SG

Meeting :

2023-07-11

Access :

Public Document

Abstract :

This document provides findings and recommendations, identified by EY team following the analysis performed in accordance to Work Order "Assess & Transform: Evaluating Current State and Developing an IT Roadmap for ITU Service Excellence and Growth" dated 26 April 2023. As a result of analysis digital/IT improvement opportunities were identified and a plan for the transformation of ITU's digital/IT capabilities to enhance service excellence and growth was developed. This document provides further details on the specific pillar for "Transformation of IT Systems and Tools" within the overall Transformation Roadmap to Achieve Organizational Excellence (C23/52).