Page 63 - U4SSC Case study Daegu, Korea (Republic of), February 2022

Figure 28: Screenshot - disaster information system

“Anshim-Haiso” is a disaster information system for inhabitants that provides web and mobile app
services. The name of this system translates to “Don’t Worry” in Daegu’s dialect and true to its name
it provides GPS-based user locations or general and optimal routes to areas of interest. In particular,
offline relief services are provided in case of data communication disconnection.

6.3.4 Inhabitant participation and feedback

Daegu understands that inhabitant participation in its smart city plan is vital for success. Accordingly,
there are several feedback mechanisms in Daegu.

Each smart city service has its own feedback system. System managers collect customer feedback
to determine improvements to process, policies among other things.

The city has a city-wide, integrated feedback mechanism for handling complaints for all services.
This system, named “Dudeuriso”, which translates to “Please knock” in Daegu’s dialect, immediately
receives all complaints from the Internet/mobile/phone/SMS and delivers them quickly to the
department in charge of the service, and corrective action is taken within a certain period (on
average five days). The method of providing resolution of the complaint is also delivered in a
way that inhabitants choose, such as Internet, SMS or phone calls. After providing the results, the
department in charge will normally follow up with a thorough satisfaction survey.

In addition, a system called “Talk Daegu” allows inhabitants to ensure that their opinions are
reflected in city policies through proposals or discussions.

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