Page 572 - Cloud computing: From paradigm to operation

3 XaaS

Table III.3 – Scenario of DaaS user

Legend Use case
• Task workers: If an organization includes structured task workers, such as in call centres
and retail branches, DaaS can provide a more cost-effective and productive user
experience because these user roles do not typically need access to multiple applications
to complete business processes. Additionally, there are situations when the location is
simply not capable of supporting a fully functioning client computer; instead, thin-client
solutions are more applicable. The same experience can be provided even if the client
computer is a legacy computer. This type of deployment can extend the reach of
applications within the enterprise and is a valuable way to deliver the right business tools
in a cost-effective way.
• Contractor/Offshore workers: Many companies are leveraging workforce experience from
around the world. Organizations will need to provide access to applications for users
located both remotely and internationally. In order to provide access to resources while
respecting corporate policies, providing a virtual desktop or virtual desktop pool becomes
very attractive for organizations. This allows users to receive a first-class client on the
network while allowing the organization to control where the virtual desktop is running,
how the virtual desktop is accessed, how data is being run on the client computer and
where data is stored.
• Remote workers in branch offices: In an environment that relies on remote or branch
offices, DaaS can provide enhanced capabilities to these sites and reduce the network
bandwidth that the required applications use. For example, a bank might have essential
financial software applications that would not be cost-effective to deploy and maintain in
every branch. With DaaS, the software can be available at a central headquarters and
accessed as needed by employees in different locations. A centralized-applications strategy
often results in a reduction of application server infrastructure at various branches or
locations, requiring much less maintenance and on-site support from the home office
information technology (IT) staff.
High-level figure
describing the use
case

Derived – Single sign-on access control
requirements – Service continuity
– Diversity of DaaS client
– Managing and operating pre-configured environment
– Maintaining DaaS user status
– CSC environment backup
– Standard transport protocols support

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