Page 260 - ITU Kaleidoscope 2016

Session 2 - Service and quality standards

S2.1 Invited paper: Ageing, well-being and technology: from quality of life improvement to digital
rights management. A French perspective.
Nathalie Devillier (Grenoble Ecole de Management, France)
ICTs are a critical enabler for a sustainable development that helps with unlocking human
capabilities. Technology related to ageing belongs to several sustainable development targets and
action lines: social inclusion, access to scientific knowledge, capacity building, cyber-security and
ehealth. While the objective is the improvement of quality of life for citizens, a special monitoring
is needed so as to regulate ICT use in compliance with the rights and freedoms of data subjects.
How can we ensure that these tools are implemented in a way that is relevant and appropriate? This
article aims at finding the right balance between multiple stakeholders’ interests: in particular the
relationship between risk management and respect for private life and lighting providers about
integrating data protection into the design of their products so as to improve the quality of life for
citizens and preserve their privacy.

S2.2 Universal Service, quality caps and net neutrality.*

Emilio Carrera Félix (Université Paris II - Panthéon Assas, France)

In the actual network configuration, content providers are not involved in the universal service
programs with a corresponding participation being taxes, funds or compensations. We propose a
regulated Internet contract with a free or very small economic participation to access into a limited
version of the service with content providers financing participation to broadcast their high
bandwidth content. We study a minimum quality of a service as a strategy of public policy over a
broadband telecommunication services to create better absorption of technological benefits as a
welfare measure for the users. As results we show a positive effect to propose universal service by
quality as complement of universal service obligation, the conditions to determine the prices have
to be ruled ex-ante by authorities and finally the best market scenario for welfare superior is
determined by competition.

S2.3 Quality and standardization in technology-enhanced learning.
Irina Tal; Gabriel-Miro Muntean (Dublin City University, Ireland); Eva Ibarrola (University of
the Basque Country-UPV/EHU, Spain)

Education and technological advances have enabled digital learning technologies to become a key
pillar holding up one of the main United Nations Sustainable Development Goals (SDGs): Quality
Education. Technology-enhanced learning strategies have led to innovative ICT applications for
the development of new improved learning and teaching practices aiding to guarantee inclusive
and equitable quality education and promote opportunities for all. Nonetheless, there is still a big
challenge to get hold of all the capabilities of these technology-enhanced learning strategies:
improving the learner quality of experience (QoE). This paper presents an innovative technology
enhanced learning initiative that aims to attract students to STEM education and improve access
for students with disabilities through the analysis of the learner QoE. Moreover, in this paper some
of the required standards and specifications to be used for developing this initiative are identified.
Another key contribution of the paper is that it explores the necessity of new related standards and
introduces some novel proposals for standardization in this area.

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