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3. Implement a consistent set of KPI’s based on international recommendations (U4SSC, SDG-11)
to monitor and evaluate city transformation to an SSC.
4. Implement a service-oriented architecture that allows the creation of microservices, which can
be orchestrated, and can be communicated through an integration bus that allows interoperation
complying with security mechanisms.
5. Develop the main corporate databases of a city: territory, organization, citizens (also companies).
These databases must be created with the principles of security and interoperability by design.
6. Implement a municipal, corporate geographic information system to geolocate all the assets
of the city in the territory. Enable municipal services so that their daily management can be
developed on this platform.
7. Implement electronic identity for citizens and municipal officials, for electronic identification
and for the authorship of electronic documents.
8. Review, from an electronic management point of view, the administrative procedures of the
city. Realization of an application of catalogue of procedures that allows the management of
the services: who can request it, documentation to be presented, actions to be carried out by
the applicant, resolution period, and so on.
9. Define and implement the electronic documentation and recording system in the city through
the implementation of a corporate document management tool. Define metadata, typology,
conversion and copies, format, and document filing. In the case of the file: index, its integrity,
actions and administrative tasks.
10. Develop a certified digitization application to digitize paper documents with legal guarantees,
as well as a corporate signature holder integrated with the organizational database for the
electronic signature of electronic documents issued by municipal officials.
11. Develop citizen-centric applications to improve electronic citizenship relations through the
electronic office, for example initiation of administrative procedures, citizen folder, validation
of electronic documents, status, documentation, and electronic notifications.
12. Develop an open data portal and city dashboards to improve transparency.
13. Develop a “City App” using the functionalities of GIS and the data platform.
14. Develop internal dashboards to improve the strategic and operational decisions of those
responsible for the city, as well as to measure and monitor sustainable and Smart City indicators.
15. Develop tractor and complementary projects (quick wins also) with collaboration of
stakeholders.
16. Communicate internally and to citizenship SSC achievements. Engage citizen and civil servant
on training in ICT technologies.
17. Implement a continuous evaluation of the entire process.
174 Reference framework for integrated management of an SSC | June 2023
