Page 49 - U4SSC Compendium of practices on innovative financing for smart sustainable cities projects
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Observations
• The completion and operation of the tram line in Longhua District has successfully integrated the
north-central part of Longhua into the transportation system, achieving the expected passenger
flow and traffic efficiency.
• The tram line operator has effectively delivered safety and operation targets, with the short
interval between trains greatly facilitating the daily travel of residents in the northern part of
Longhua District through reduced travel costs and increased travel efficiency.
• In the past three years, 28.17 million passengers have been transported, with an average daily
passenger volume of 24 300 and a maximum daily passenger volume of 41 400.
• The cumulative operating chart fulfilment rate is 99.7 per cent, the punctuality rate is 99.4 per
cent, and 11.64 million km have been safely run.
• Developing the customer service team improved timely and efficient response to passenger
complaints and enquiries.
• Offering different payment methods such as Shenzhen Pass, WeChat, Alipay, UnionPay and
digital RMB is useful to meet the public’s payment habits and facilitate their travel.
Figure 9: Longhua tram (China)
Photos/Illustrations
Compendium of practices on innovative financing for SSC projects | January 2023 37
