Page 39 - U4SSC Factsheet, Mashhad, Iran (Islamic Republic of), September 2021

Society and Culture Dimension KPIs: Review of Data

The third U4SSC KPIs dimension is Society and Culture. This dimension covers the sub-dimensions of
Education, Health and Culture, as well as Safety, Housing and Social Inclusion. As with the first two
dimensions, each sub-dimension covers a range of indicators classified according to its categories.
KPIs in Education, Health and Culture aim to assess the impact of the ICTs that improve citizens' quality of
life. They focus on areas such as education, health and societal culture, among other aspects.

Safety, Housing and Social Inclusion contains a KPI related to food security, in addition to those related to
Safety, Housing and Settlements and Social Encompassment.

These KPIs aim to assess the impact of the use of ICTs to promote urban equity and citizen participation, and
to enhance social inclusiveness. They focus on the themes of openness, public participation and transparency
in governance. The KPIs that measure citizens’ quality of life and the extent of ICT implementation in the
education, health and safety sectors are also included here.
There is an emphasis on developing the foundation that allows for the creation of electronic platforms
for public and private sector use. Such platforms lay the groundwork for more transparent and efficient
governance and maintain the inclusiveness of the city inhabitants as stakeholders pivotal to the city’s
decision-making processes. They ensure that the health, education and safety services are deployed with
the least amount of disruption, waiting times and manual intervention possible.
The following diagram summarizes Mashhad’s KPI performance detailing the categories within the Society
and Culture dimension against the current U4SSC benchmarks.

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