Page 47 - Digital solutions for integrated city management and use cases: A U4SSC deliverable on city platforms

various functions of city management, including power, water, security, telecommunications
and other utilities . The platform will also integrate or support a traffic management system,
46
environmental sensors, solar panels, multi-service digital kiosks and a solid waste management
system .
47

The platform will allow for the management of city operations from Auric Hall, which will house
the Auric Command and Control Centre (ACC) – the point of integration for all city infrastructure
and systems. GIS-based visualizations will be a key feature of the smart city platform, allowing for
real-time monitoring and control.

Figure 17 shows the integrated bird’s eye view of various city operations on a video wall at the
centre.

Figure 17: Auric Command and Control Centre (ACC) 48

The ACC runs on collaborative, cross-departmental decision-making. The smart city platform
is, therefore, vital to its efforts to analyse, optimize and manage city operations based on this
collaborative philosophy. The platform’s functionality includes threat detection, emergency and
event alerts along with real-time location monitoring of emergency vehicles, such as ambulances,
police vehicles and fire fighting vehicles to ensure a timely response. It will allow for advanced
operations, such as integrated monitoring of control of SCADA systems for water and power, and
geo-tagged monitoring of grievances and complaints filed by users, to be carried out seamlessly.

The platform will enhance citizen engagement by providing municipal staff real-time streaming
analytics on Twitter, social media posts, blogs and other applications. It will integrate the modes
of contacts available to citizens at the ACC, including SMS, email, telephone, mobile application
and social media to provide a better service experience to citizens.

U4SSC: Digital solutions for integrated city management & use cases 35