Page 53 - U4SSC Compendium of survey results on integrated digital solutions for city platforms around the world

o Captaining data of diverse origins and types.
o Integration with georeferenced data.

o Monitoring and alerts, generation of indicators and dashboards for monitoring the city and
municipal management.

o Analysis and prediction of data and facilities for decision making.
o Integration with municipal and external systems.

o Relationships with citizens (including external organizations and companies and
entrepreneurship).

The final objectives require continuous progress and investment in human and economic resources
that can be implemented in vertical services, as well as in a centralized way. These are “smart
investments” as they are conducted with a global perspective of the organization and aimed at
maximizing return on investment.

As the project progresses and the systems are integrated, the managers involved have begun
to see the advantages of being part of the project and the improvements that have accrued. By
overcoming the hurdles in project implementation, they provided the continuity and support
required to carry out the integration of services and to initiate an escalation of interest that facilitated
the establishment of a smart culture throughout the organization. The support and contribution
from technological partners such as Indra, a technology company of the highest level, along with
Sumainfo, a local company, were among the key factors that contributed to the transformation
into a smart city.

Another aspect that contributed to the success of the project was the dissemination of information
internally, within the organization itself, and externally, sharing experiences, knowledge, data and
developments. Participating actively in the network of smart cities (including the one in U4SSC)
and collaborating with other city agents were also contributing factors.

5.8 Stakeholders’ involvement

Smart Logroño is a global project that transcends the limits of the city council to cover all areas of
the city.

A smart city is one that places people at the centre of the decision-making process, while promoting
active and participatory citizenship. Smart Logroño has a clear objective in facilitating and enhancing
communication with its target audience. It has developed management tools that facilitate the work
of their agents at the municipal call centre. The information is automatically integrated into different
modules, which eases the tasks of management, the generation of indicators and their publication
in dashboards along with geolocation information, where appropriate, and making them available
to citizens through the various portals.

Compendium of survey results on integrated digital solutions for city platforms around the world 41