Page 45 - U4SSC Compendium of survey results on integrated digital solutions for city platforms around the world

The Smart Logroño project is based on three basic pillars: the Smart Building, the comprehensive
management platform for municipal services, and the integration of infrastructure and communication
networks.

Smart Building

In the open-plan room with the largest surface area, the Smart Building houses the Integral Control
Centre, a symbol of the integration of resources, and the main channel for dialogue with the public.
It integrates single telephony for citizen service, and traffic regulation services, urban transport and
public lighting.

Integrated management platform for municipal services

The Integrated Municipal Services Management Platform constitutes a fundamental element of
Logroño as a smart city as it orchestrates the capacity to achieve and increase multifunctionality,
creates a central repository of information and control, and achieves a higher level of coordination
and efficiency.

The core of the platform is based on Indra's FEEP IoT & Big Data Platform Sofia2, which provides
basic capabilities such as data capture and standardization from the Internet of Things (IoT), and
from other external systems – online and historical mass storage – combined with other sources of
information, data analysis, development of indicators and statistics, generation of rules and alerts,
as well as presentation on maps and 3-D viewers.

Around this core, several common modules have been developed to improve relations with citizens
for care, request management (including complaints and suggestions, 72-hour breakdowns,
information requests, subscriptions and requests for visits), management of conditions on public
roads and emergencies, and event management. Citizens can access all of these municipality
services using a common short telephone number “010”.

In addition, it provides support for georeferenced content management, as well as for the
management of indicators and dashboards at the city council, the platform and for integrated
urban services.

Finally, the platform has two portals aimed at citizens: the Smart Logroño portal and the open-data
portal.

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