Page 36 - U4SSC Compendium of survey results on integrated digital solutions for city platforms around the world

This resulted in the “Smart Logroño” project, a set of strategies, projects and actions that promote
change in the city's governance model to turn Logroño into a smart city. The model is based on the
integral management of municipal services that provides integrated and simultaneous solutions
as compared to the exclusive and individual model that is currently in use, which tends to diversify
technical and human resources and has a poor capacity to share information.

The new governance model focuses on the citizen as the final objective and driving agent of this
transformation. It aims to improve their quality of life, improve relations with the administration,
make more efficient use of available resources and create new economic activities that promote
job creation and entrepreneurship.

This change in the management model requires advanced technological aids to build a common
base of infrastructure and services to capture, standardize, store, share and analyse the large
volumes of information required to facilitate appropriate management and strategic decision
making, while promoting transparency and citizen participation.

Smart Logroño provides the city with a governance model that includes organizational structure,
digital transformation operations and municipal services management. This constitutes an essential
technological base to support single teleoperation and a common repository of services and
standardized information that enable the subsequent integration of all municipal services. This
is also in line with national-level ICT strategic plans such as the Spanish Strategy for Science and
Technology and Innovation, and the National Plan for Smart Cities of the Digital Agenda for Spain.
At the local level, too, it is in accordance with the Strategic Plan of La Rioja 2020, and the Agenda
Digital de la Rioja and collaboration with AERTIC (Innovative Business Group of the ICT sector of
La Rioja), as well as with the Municipal Plan for the implementation of Electronic Administration
and the Master Plan for the integration of Vertical Services.

At an organizational level, the Smart Logroño project is structured around:

• The Smart Logroño Development Commission (CDSL), which is responsible for providing
strategic direction and comprises a multidisciplinary team of people from different areas of
municipal management.

• The Project Management Office (OGP), which is responsible for the execution of the project
and is made up of municipal technicians and support personnel from the companies that were
awarded UTE joint venture status as a temporary business alliance.

Prior to the overall conception of the project, the City Council of Logroño carried out different
smart projects, which eventually led to the adaptation, in 2016, of communication infrastructure
and contracts that mark the beginning of the “Smart Logroño” concept:

• Contract for the integrated urban services platform

• CON21 2016/0053 – Procurement for the public services management platform, Smart Logroño.

24 Compendium of survey results on integrated digital solutions for city platforms around the world