Page 43 - U4SSC Factsheet Ålesund, Norway, June 2020

KPI Dimension 3: Society and Culture

The third U4SSC KPIs dimension is Society and Culture. This dimension covers the sub-dimensions of
Education, Health and Culture, as well as Safety, Housing and Social Inclusion. As with the first two
dimensions, each sub-dimension covers a range of indicators classified according to its categories.

KPIs in Education, Health and Culture aim to assess the impact of the ICTs that improve citizens' quality
of life. They focus on various areas including education, health and societal culture.

Safety, Housing and Social Inclusion contains a KPI related to food security, in addition to those related
to safety, housing and settlements, along with social encompassment.

These KPIs aim to assess the impact of the use of ICTs to promote urban equity, citizen participation
and to enhance social inclusiveness. They focus on the themes of openness, public participation and
transparency in governance. The KPIs that measure the quality of life of citizens and the extent of ICT
implementation in the education, health and safety sectors are also included here.

There is emphasis on developing the foundation that allows for the creation of electronic platforms for
public and private sector use. Such platforms lay the groundwork for more transparent and efficient
governance and maintain the inclusiveness of the city inhabitants as stakeholders pivotal to the city’s
decision-making processes. They ensure that the health, education and safety services are deployed
with the minimum disruption, waiting times and manual intervention.

The following diagram summarizes Ålesund’s KPI performance detailing the categories
within the Society and Culture dimension against the current U4SSC benchmarks.

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