Page 71 - Cloud computing: From paradigm to operation

Framework and requirements for cloud computing 1

• troubleshooting to determine the cause(s) of the problem;

• opening a problem report(s) with the cloud service provider and tracking to resolution;
• developing workarounds to address the problem;
• escalating problems that are not fixed within agreed timescales or which have serious business
impacts.
8.2.2.7 Administer tenancies

The administer tenancies activity involves administering the tenancies of the cloud service customer with
the cloud service provider. This activity involves:
• configuring and controlling security aspects including user accounts, security roles, identities and
permissions;
• identifying and controlling data that is shared between users within the tenancy;

• creating and removing tenants;
• managing users and allocated resources of tenants;
• defining enforcement policies for each tenant.

8.2.2.8 Perform business administration
The perform business administration activity involves the management of the business aspects of the use of
cloud services including accounting and financial management. This activity includes:
• adjusting business plan to accommodate the use of cloud services;
• tracking the use of the services and dealing with accounting and financial management;
• handling billing/invoices received from the cloud service provider for the use made of cloud
services;
• ensuring that billing matches the actual usage of cloud services made by the cloud service
customer;
• making payments to the cloud service provider;
• keeping accounts in relation to the use of cloud services.

8.2.2.9 Select and purchase service
The select and purchase service activity involves:
• examining the cloud service offerings of (one or more) cloud service providers to determine if the
service offered meets the business and technical requirements of the cloud service customer. This
typically involves the reading of a product catalogue and the documentation for each service, which
can include technical information about the service and its SLAs, plus business information including
pricing;
• negotiating the terms for the cloud service (if the cloud service provider permits variable terms for
the service);
• accepting the contract for the cloud service and performing registration with the cloud service
provider.
8.2.2.10 Request audit report

The request audit report activity involves the cloud service customer requesting the report of an audit of the
cloud service, typically conforming to a particular audit standard or scheme. The cloud service customer can
request the report from a cloud auditor, or possibly from the cloud service provider, although it is expected
that the audit report is prepared by an entity independent of the cloud service provider both before a
purchase is completed and also periodically once the service is in use.

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