Page 68 - Cloud computing: From paradigm to operation

1 Framework and requirements for cloud computing

Figure 8-2 – Roles and sub-roles

8.2 Cloud service customer

8.2.1 Role
A cloud service customer (CSC) has a business relationship with a cloud service provider for the purpose of
using cloud services. A cloud service customer can also have a business relationship with a cloud service
partner for a variety of purposes.
A cloud service customer's activities are included beneath the sub-roles described in clauses 8.2.1.1 to
8.2.1.4.
8.2.1.1 CSC:cloud service user

The CSC:cloud service user is a sub-role of cloud service customer corresponding to a natural person or an
entity acting on their behalf, associated with a cloud service customer that uses cloud services.

The CSC:cloud service user's cloud computing activities include:
• use cloud service (clause 8.2.2.1).

8.2.1.2 CSC:cloud service administrator
The CSC:cloud service administrator is a sub-role of cloud service customer, whose main goal is to ensure
the smooth operation of the customer's use of cloud services, and that those cloud services are running well
with the customer's existing ICT systems and applications. The CSC:cloud service administrator oversees all
the operational processes relating to the use of cloud services and acts as the focal point for technical
communications between the cloud service customer and the cloud service provider.
The CSC:cloud service administrator's cloud computing activities include:
• perform service trial (clause 8.2.2.2);

• monitor service (clause 8.2.2.3);
• administer service security (clause 8.2.2.4);
• provide billing and usage reports (clause 8.2.2.5);
• handle problem reports (clause 8.2.2.6);
• administer tenancies (clause 8.2.2.7).

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