Page 73 - International Standards to Shape Smart Sustainable Cities: The Case of Moscow

Implementing ITU-T International Standards to shape Smart Sustainable Cities - The case of Moscow

5.4. Moscow’s performance: Society and culture dimension

The KPIs within this dimension focus on the themes of
openness, public participation and transparency in
governance. KPIs that measure the quality of life of citizens
and the extent of ICT implementation in the education,
health and safety sectors are also included.

The preceding sections have shown how Moscow has made
significant progress in developing the foundation that
allows for the creation of electronic platforms for public and
private sector use. Such platforms lay the groundwork for
more transparent and more efficient governance, and also
maintain inclusiveness of city inhabitants, given that
stakeholders are pivotal to the city’s decision-making
processes. They ensure that health, education and safety
services are deployed with the least possible disruption,
waiting time and manual intervention.

Health care

Moscow has a high level of health insurance coverage (98.22%) with a large public healthcare
system that is integrated with ICT applications. This ICT-based healthcare system contains the
health records of 77.60 per cent of Moscow’s citizens, and enables the scheduling of doctor’s
appointments, and the analysis of medical records and images for disease monitoring and
outbreak prediction. A key measure of the success in this area is that life expectancy has
increased to 78 years, which is above the overall Russian life expectancy.

This vital integrated health services delivery and insurance system helps Moscow achieve
UN SDG Target 3.D: Strengthen the capacity of all countries, in particular developing
countries, for early warning, risk reduction and management of national and global
health risks, and SDG Target 3.8: Achieve universal health coverage, including financial
risk protection, access to quality essential health-care services and access to safe,
effective, quality and affordable essential medicines and vaccines for all.

Public safety

Moscow has one of the highest numbers of CCTV cameras installed in any large global city. There
are over 160 000 cameras installed in entrance halls, courtyards, public places and education
institutions. Video recordings are used in 70 per cent of police investigations into various crimes
in the city and every day, up to 50 000 parking penalties are issued automatically by the cyber
security system.
The system’s visible presence often acts as a deterrent of violent crimes. In 2017, the city
reported only around 54 violent crimes per 100 000 of its inhabitants. This is an important
development for Moscow, as the number of violent crimes in a city is considered to be the
benchmark for measuring the overall level of safety in a city. Moscow has, in fact, gained
international recognition for its advanced security system in recent years. In a survey conducted

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