Page 38 - U4SSC Collection Methodology for Key Performance Indicators for Smart Sustainable Cities

Collection Methodology for Key Performance Indicators for Smart Sustainable Cities

Dimension Economy
Sub-Dimension ICT
Category Public Sector
KPI Name e-Government
KPI No. EC: ICT: PS: 2A Type: Advanced Type: Smart

Definition / Number of public services delivered through electronic means
Description

Rationale / E-government aims at improving the relationship between people and their
Interpretation / government, through advanced electronic and mobile services. It aims at making
Benchmarking public services delivery more effective, accessible and responsive to people’s needs.
It also aims at increasing participation in decision-making and making public
institutions more transparent and accountable.
Furthermore, the United Nations General Assembly has recognized the role of
information and communications technology in promoting sustainable development
and supporting public policies and service delivery. The United Nations General
Assembly has also specifically affirmed the “potential of e-government in promoting
transparency, accountability, efficiency and citizen engagement in public service
delivery.”
Also, OECD countries support the idea that e-government can help improve
efficiency in government and improve online access to information and service
quality, enabling the delivery of services to citizens and businesses on their terms
and at their convenience.
This indicator focuses on the number of services available and can include websites,
mobile applications, text messages, etc.
An increasing trend and higher values are considered positive when in accordance
with a city’s strategy.
Source(s) United Nations E-government Survey 2016 Retrieved from
<http://workspace.unpan.org/sites/Internet/Documents/UNPAN96407.pdf
OECD. Implementing E-government in OECD Countries. Retrieved from:
http://www.oecd.org/mena/governance/36853121.pdf>
Methodology Calculate as:
Number of public services available through online service.
Unit Number
Data Sources / Data can be collected through surveys of municipal departments/websites
Relevant Information is also available through UN e-Government Development Index:
Database https://publicadministration.un.org/egovkb/en-us/About/Overview/-E-Government
SDG Reference(s) SDG Target 16.6: Develop effective, accountable and transparent institutions at all
levels.
SDG Target 16.7 Ensure responsive, inclusive, participatory and representative
decision-making at all levels.

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