Page 125 - U4SSC Collection Methodology for Key Performance Indicators for Smart Sustainable Cities

Collection Methodology for Key Performance Indicators for Smart Sustainable Cities

Dimension Society and Culture
Sub-Dimension Safety, Housing and Social Inclusion
Category Safety
KPI Name Emergency Services Response Time
KPI No. SC: SH: SA: 5A Type: Advanced Type: Smart

Definition / Average response time for Emergency Services.
Description

Rationale / Emergency service response times are an indicator of the effectiveness of these
Interpretation / services in responding to emergencies and safeguarding city inhabitants.
Benchmarking Emergency services include police, firefighting and ambulance services (including
transport and urgent-care).
This indicator is often interpreted as the average time (in minutes) taken to respond
to emergency calls from the initial call to arrival on-site.
Lower values are considered positive.
Methodology Calculate as:
Numerator: Sum of all the minutes from an initial call to the on-site arrival of the
emergency service in the year.
Denominator: Number of emergency responses in the same year.

Unit Minutes
Data Sources / Data can be collected from local emergency services.
Relevant
Databases
SDG Reference(s) SDG Target 3.D: Strengthen the capacity of all countries, in particular developing
countries, for early warning, risk reduction and management of national and global
health risks.

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