Page 55 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Singapore

Implementing ITU-T International Standards to Shape Smart Sustainable Cities –
The Case of Singapore

The role of the various Singapore Government agencies was not only to provide data but also to
provide feedback on the data and indicators. The process of assessing, evaluating and verifying
the data for the KPIs includes an analysis of the KPI being measured, the feasibility of the data
collection process and the applicability of these KPIs to Singapore. The feedback given on each
KPI provided the ITU with a better understanding the scope of each KPI and its contribution to
achieving Singapore’s vision of becoming a Smart Nation.

Singapore and ITU recognized that there is room for improvement for certain indicators. Some
of the KPIs were not sufficiently defined to allow for data collection (e.g. sharing of medical
resources and information KPI “I4.2.3 Proportion of hospitals, pharmacies and health care
providers using ICT means for sharing medical resources such as hospital beds, and medical
information, especially electronic medical records”). Other KPIs did not match current data
collection priorities (e.g., the noise monitoring KPI, “I2.5.2 Application of ICT based noise
monitoring”, which measures the proportion of the city area with applied ICT-based noise
monitoring. Singapore’s agencies do not monitor aspects linked to this KPI). Considering the
findings from the first year of this pilot project, ITU, together with other 15 UN agencies and
programmes, reviewed the KPIs. The ITU-Singapore partnership has been mutually beneficial, as
both entities have implemented new KPIs and also discovered better ways of tracking existing
KPIs.

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