Page 35 - ITU Indicators for Smart Sustainable Cities – Pilot project Singapore

ITU Indicators for Smart Sustainable Cities – Pilot project Singapore
7. KPI Improvement Opportunities – Verifier

a) The KPI definitions need to be further refined and
standardized. Terms used such as e.g. ICT, ecommerce
need to be clearly defined to allow for data collection
and KPI verification. References to other International
or UN Standards may be helpful.

b) KPI calculation methodology needs to be further
refined and standardized. References to other
International or UN Standards may be helpful.

c) Further iterations of the KPIs will need to clearly defined, particularly for any qualitative indicators,
what are the minimum requirements that need to be met for a KPI to be considered verified.
d) As indicators become standardized and finalized, Singapore can set goals based on the KPIs and then
use yearly data points to track progress to those goals.
e) IDA should continue to coordinate the data collection process for the KPIs and develop a standard
process for collection of data on an ongoing basis.
f) Through IDA, Singapore may wish to establish a “lessons learned process” with feedback from all
entities involved to review and improve data collection processes.

g) During the KPI revision process, ITU should take into consideration that there is a need to have KPIs
providing a measure for both the supply side (what is provided by the city) and the demand side
(what is asked for and used by the citizens) of a city. Smart sustainable cities require not only
technology to be provided, but for citizens of the city to use that technology.
h) Recommendations ITU-T L.1601 and ITU-T L.1602 utilized for this verification process, could be
aligned with other existing international standards and reference international KPIs currently
collected in areas such as traffic, environment, water and electricity among others.
 ITU is collaborating with United Nations Economic Commission for Europe (UNECE) to align their
respective smart city indicators. Other United Nations agencies have also been invited to
contribute to the refinement and applicability of the KPIs through the Advisory Group of the
United for Smart Sustainable Cities (U4SSC) Initiative.

 ITU and UNECE have also established a global Smart Sustainable City Initiative, United for Smart
Sustainable Cities (U4SSC). Based on the results and recommendations provided in this report,
Singapore is invited to contribute to the work of U4SSC and present their experience and
suggestions to expedite the standardization process of the KPIs within ITU-T.

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