Page 86 - ITU-T Focus Group Digital Financial Services – Technology, innovation and competition

ITU-T Focus Group Digital Financial Services
Technology, Innovation and Competition

4.7 Bill payment

A customer pays bills to organizations using e-Money in the DFS vendor platform. Through the DFS vendor
platform, an individual customer can initiate a bill payment transaction for tax, water, tuition, electricity, gas,
etc.

4.8 Airtime top-up

If a customer wants to recharge his or her airtime prepaid account, he or she can initiate a top-up request by
self-service via a network device, over-the-counter (OTC), etc.
The DFS platform identifies the customer after receiving the request via a network device by self-service. After
the identification is passed, his or her e-Money account balance will be deducted, and the DFS platform will
work with the prepaid system, and recharge his or her prepaid account.

Via OTC, the DFS platform supports the top-up of registered and unregistered customers’ prepaid accounts.

4.9 Buy goods

When a customer purchases goods at a merchant’s store, they can pay using different methods, such as a
traditional bank card (credit/debit card), QR code, voucher, etc.

4.10 Donations
Support donations to charitable organizations through the DFS platform. This works in the same method as
a bill payment transaction.

4.11 Bulk payment (government to person (G2P) payment, salary distribution)

Allow organisations to issue an e-Money payment to their citizens or employees via a bulk file which they
upload into the system. The system will process the bulk file and send the funds to the employee, including
the ability to register an e-Money wallet.

4.12 Domestic remittance

4.12.1 P2P transfer (registered to registered)
A registered customer can initiate a money transfer from his or her e-Money account to another registered
customer.

4.12.2 P2P transfer (registered to unregistered)
A registered customer can initiate a money transfer from her or his e-Money account to an unregistered
customer. The DFS platform will identify the customer. After identification, the DFS platform will debit money
from the registered customer’s e-Money account, and then send a notification message to the unregistered
customer. The message includes a voucher allowing the unregistered customer to withdraw the funds. The
unregistered customer then needs to visit an agent, or appropriately configured ATM, to redeem the voucher.
They may be asked to provide further identification and give cash in return for the e-money held in their
account.

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