Page 72 - ITU-T Focus Group Digital Financial Services – Recommendations
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ITU-T Focus Group Digital Financial Services
Recommendations
AFI recommends that government agencies, including regulators, play a more active role in financial education
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programs for base of pyramid customers. FinCoNet research provides several examples. Armenia’s national
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strategy on financial education includes risk of fraud and forgery in online and mobile payments, and has a
special section on security risks in online shopping and payment on the Central Bank’s financial education
website. The Indonesia Financial Services Authority has publications on its website for consumers on safety
issues for online and mobile payments and launched a mobile app for internet and smartphone users on
financial education matters. In South Africa, the consumer education department of the Financial Services
Board has activities to inform consumers about scams and keeping their money and identity safe, which include
workshops and exhibitions via a website, a call center, and face-to-face presentations.
21 FinCoNet International Financial Consumer Protection Organisation. (2016), Online and mobile payments: Supervisory challenges
to mitigate security risks http:// www. finconet. org/ FinCoNet_ Report_ Online_ Mobile_ Payments. pdf
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