Page 248 - The Digital Financial Services (DFS) Ecosystem

ITU-T Focus Group Digital Financial Services
Ecosystem

– defining a ‘complete solution’ (ancillary services like contract management, layaway programs, etc.);

– user experience of key stakeholders (consumers, small merchants, large institutions, agents, etc.);
– front-end and back-end functionality (user interface, reporting, integration with accounting systems,
etc.);
– pricing that makes economic sense;
– training and educational requirements.

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