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ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection
III Review of DFS User Agreements in Africa: A Consumer
Protection Perspective
About this report
This report was prepared by Sarah Ombija for the ITU Focus Group on Digital Financial Services (DFS). The report
was edited by Jami Solli and David Medine and was reviewed by the Consumer Experience and Protection
Working Group.
If you would like to provide any additional information, please contact Vijay Mauree at tsbfgdfs@itu.int.
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