Page 193 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

g. International, Regional and Multilateral Organizations: They include UN agencies and
multilateral organizations. They can be promoters of initiatives towards human
development, environmental sustainability and improvement of quality of life worldwide.
They can offer funding opportunities, and are promoters of SSC initiatives.
h. Industry associations: Since industries are interested in the deployment of SSC, industry
associations also work towards the success of this new model.
i. Academia, research organizations and specialized bodies: They study SSC and associated
trends, including its impacts and contributions to sustainable development.
j. Citizens and citizen organizations: As inhabitants of cities, citizens are affected both directly
and indirectly by SSC deployment.

k. Urban Planners: Their expertise is important to better understand how to include ICTs into
medium and long term city planning, as well as to consider urban complexities.

l. Standardization bodies: These organizations are critical to ensure a common terminology
and minimum characteristics of a SSC, as well as to define measurement methods to assess
the performance and sustainability of city services based on ICT technologies.

The roles and responsibilities of each of these stakeholders will be further explained in section 4.

2.2 Categorization of stakeholders

The stakeholders included in the list are then categorized according to two different criteria:

a) According to their role and participation in a project or projects related to SSC. This
classification is based on the LFA methodology, as follows:
 Active: This refers to all the actors that have the resources and the power to influence
the initiative. In this report all stakeholders have been classified as active because
potentially any of them can influence the SSC agenda. When making this classification
at the local level this list is usually shorter since not all the actors who potentially could,
will have the resources and power to do so.
 Beneficiaries: These are the stakeholders that will directly benefit from the deployment
of SSC.

 Affected: This category includes all actors that will be somehow affected by the
deployment of SSC. They can be further divided in potential supporters, and potential
opponents.

b) According to their role as drivers or enablers of SSC processes and solutions.
 Enablers of technology: They provide the technology and/or the technological
solutions.
 Drivers of technology: These are the stakeholders that incorporate technology and SSC
solutions into their processes, for example in city services provision processes.
 Enablers of the SSC: They facilitate the technical & policy framework needed for SSC by
collaborating to some extent into concepts and KPIs definition, infrastructure
development, standardization, etc.

Figure 2 illustrates a classification of SSC stakeholders at a general level, based on the categories
explained above. It is relevant to note that, given the specific context and set of stakeholders that
operate in a particular city, the implementation of this method will slightly differ from one city to
another.

ITU‐T's Technical Reports And Specifications 183