Page 175 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

The collaboration between the ecosystem's actors in the city as well as the collaboration between
cities, can be made available and improved through the use of ICTs which allow collaboration tools
and integration initiatives more realistic and efficient, reason why the public‐private initiatives are
key. It is very important to learn from past initiatives and experiences.
It is very important to adopt, at different levels of decision, common and shared policies of ICT tools
and solutions, combined with organizational changes and the acquisition of new skills in order to
generate savings and greater productivity of the city's administration that can have a positive effect
on the increasingly tight budgets. Investing in ICT also produces great benefits for the city's
economy, boosting productivity through incentives and the creation of new jobs.

As experiences continue to emerge around the globe, it is crucial to recognize that the effectiveness
of SSC strategies requires a holistic, articulated approach that is not solely based on technological
and infrastructural aspects, but primarily on improving the citizen's well‐being.
Installing smart technologies alone will not improve city services. SSC are about strategic integration
and articulation. New technology needs to be complemented by intelligent management. In this
sense, strategists will need to define how technologies and information collected will be used,
considering that a key characteristic of SSC, is the breakdown of silo‐based approaches, and the
integration of services to improve the quality of life of citizens. Thus, considering the different stages
and components of the Master Plan presented in this report, as well as the set of technical reports
produced as part of the FG‐SSC's mandate, can help to guide and inform that process.

ITU‐T's Technical Reports and Specifications 165