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Presentations and supporting documents

European Workshop on Dispute Resolution

31 August - 2 September 2004 
Geneva, Switzerland

ITU Montbrillant Building, Room K

Reference Documents

Source Title
ITU-World Bank Dispute Resolution in the Telecommunications Sector: Current Practices and Future Directions - Discussion Paper (October updated version)
ECC/CEPT Report on Dispute Resolution Settlement Procedures
ICC Websites on  arbitration, expertise and amicable dispute resolution services (rules and regulations) Arbitration services 
Amicable dispute resolution services 
Expertise services


ECTA Scorecard on the effectiveness of regulatory regimes 2004
ITU Role Play Exercise: Introduction 
Введение в ролевую игру




Speaker/Source Title
Hamadoun I. Touré,
BDT Director
Opening Remarks
David Satola, Legal Department, The World Bank Overview of Current Practices in ADR
Rory Macmillan, Legal and Mediation, Switzerland Dispute Resolution in Practice: Role play Exercise
Nenad Stankovic, ITU/BDT ITU/BDT Activities in the Europe and CIS Region
Nancy Sundberg, ITU/BDT Trends in Telecom Dispute Resolution and Regulatory Tools BDT offers
Maria Hägglöf, European Radiocommunications Office, Denmark Dispute Settlement Procedures within Europe
Sebastian Popovici, National Regulatory Authority for Communications, Romania Resolution of Disputes in the Light of the New Regulatory Framework
Miroslava Yakimova, Communications Regulation Commission, Bulgaria Methods for resolving disputes in telecommunications under the conditions of new Telecommunication act
Paul Brisby, Tower House Consulting, United Kingdom Dispute resolution in telecoms, Regulatory Disputes
Stefan Zleptnig, Cees Van Dam, British Institute of International and Comparative Law, United Kingdom Telecommunication dispute resolution: Procedures and effectiveness
Rory Macmillan, Legal and Mediation, Switzerland Dispute Resolution in the Telecom Sector: Priorities, Processes and Resources





Speaker/Source Title
Richard Thompson, Ofcom, United Kingdom Regulatory Adjudication (RA) and Alternative Dispute Resolution (ADR), The Ofcom experience
Estelle Blafond, Agence des Télécommunications de Côte d’Ivoire Managing Commercial Disputes among Telecom Operators: The ATCI Experience
John Sykes, Charles Russell, United Kingdom Dispute Resolution by Mediation in Telecoms
Matthias Ramsauer, OFCOM, Switzerland Dispute Resolution, The Swiss Experience
Katherine González Arrocha, ICC DRS, France ICC Dispute Resolution Services
Katherine González Arrocha, ICC DRS, France ICC Amicable Dispute Resolution Services
Helle Röd, Telecommunications Consumer Board and the Telecommunications Complaints Board, Denmark The Telecommunications Consumer Board and the Telecommunications Complaints Board
Gordon Moir, Legal and Regulatory, BT Global Services, United Kingdom Views of a Global Operator on Dispute Settlement Processes
Lee Tuthill, WTO,  Switzerland WTO Dispute Settlement
Christian Wichard and Eun-joo Min, WIPO Arbitration and Mediation Center, Switzerland IP and Technology Dispute Resolution: WIPO Arbitration and Mediation Center






Speaker/Source Title
Rory Macmillan, Legal and Mediation, Switzerland Mediating in a Regulated Environment
Daniel Poulin and Pierre-Paul Lemyre, Lexum, University of Montreal, Canada Towards a Searchable, Web-Based Multi-Lingual Database of Decisions of National Communications Regulators
Gregory Hunt, Chartered Institute of Arbitrators, United Kingdom Commercial ADR in the UK Communications Sector
Justice D.P.Wadhwa, Telecom Disputes Settlement & Appellate Tribunal (TDSAT), India Dispute Resolution Mechanism in Telecom Sector in India



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