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Mobile overtakes Fixed: Consumer Protection
This page has been designed to provide some background consumer protection and privacy issues in a predominantly mobile world. 

Some documents are in Microsoft Word or .doc format:. If you require a Word Viewer or Reader, they are available here at the Microsoft site.  Other documents are in Acrobat or .pdf format: .  If you do not have Adobe Acrobat®  reader, it is available free of charge from the Adobe website:


Other online resources:
International roaming
Pricing and billing
Competition in mobile markets
Licensing and spectrum policy
Mobile data communications
Consumer protection and privacy

Regulatory Material
European Commission, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications), 31 July 2002

European Commission, Caller location in telecommunication networks in view of enhancing 112 emergency services, Helios Technology Ltd.

OFTEL, Consumers’ use of mobile telephony, Q8 February 2002
Academic Resources
IST Advisory Group, Trust, dependability, security and privacy for IST in FP6, July 2002
AEI-Brookings Joint Center, The Disconnect Between Law and Policy Analysis: A Case Study of Drivers and Cell Phones, Robert W. Hahn, Patrick M. Dudley, May 2002
Related Material
INTUG, Data protection issues — next generation roaming, INTUG position paper

Intellect, Intellect takes action to reduce the number of accidentally dialled 999 calls from mobile phones, December 2002

ITU Resources

ITU Internet Report 2002: Internet for a mobile generation

Location-based services and emergency communications in IMT-2000, Fabio Leite/ Jorge Pereira

Background Paper: "Mobile Overtakes Fixed: Implications for Policy and Regulation", ITU 2003,


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Contact for this page : Strategy and Policy Unit
Updated : 2011-04-04