c.1/C7/C11 e-gov and ICTs are important to promote a better relation between the governments and the citizens.
The use of ICT also offers particular potential to improve financial and taxation systems, especially when governments lack a well-functioning tax and finance administration and finance administration system. The introduction of integrated financial systems with appropriate databases offers the possibility to better control financial flows within the state.
Also the digitization of service processes also requires a degree of formalization, which may also serve as a mechanism to impose a certain level of formalization to facilitate administrative work. Informal, incomprehensible administrative behaviors which are not subject to controls are one of the essential problems facing some administrations in developing countries and contribute to unequal treatment and corruption.
Both ARCTEL and UNU are focused on promoting international and regional cooperation. The solutions and projects to be presented are developed to be implemented in other regions (for ARCTEL speacilly in Portuguese Speaking Countries).
Both UNU and ARCTEL promote capacity building actions. UNU-e-gov by itself is an University that delivers courses in several countries focused in this case in e-gov . ARCTEL has a Training center that delivers courses in portuguese speaking countries, particularly for the Telecommunications area.
Also the project to be presented by ARCTEL (SV4D) has integrated projects to promote e-health, employment, e-learning and business.