Committed to connecting the world
Telecentre Applications and Services
| Project No | 9RAS11040 |
| Title | Telecentre Applications and Services |
| Description | Over a thousand telecentres were established in Thailand nationwide and 400 more are being established by the National Broadcasting and Telecommunications Commission (NBTC) under the Universal Service Obligation framework and its Universal Service Fund. In view of sustainability, these telecentres need close monitoring and evaluation in regular intervals. More importantly, stimulating user demand is equally important to provision of supply. To promote the ICT uptake or the demand, variety and diversity of ICT services and applications must be available. In this regard, this project aims to develop various telecentre front-end applications and e-services for telecentres in key areas such as education, agriculture, and community e-commerce. Besides, the project will also develop Telecentre Network Management System (TNMS) and applications as for managing and monitoring telecentres to be deployed. ITU and NBTC have agreed to jointly implement the project in cooperation with the Ministry of ICT, Thailand and in open partnerships with local and international partners. |
| Area of Action |
Technology & Network Development |
| Status | Implemented |
| Time Frame | From 1/12/2011 To 31/12/2014 |
| Beneficiary Countries | Thailand |
| Implementing Agency | ITU |
| Cooperation Agency | Office of the National Broadcasting and Telecommunications Commission (NBTC), Thailand |
| Financial Scale (CHF) | 100'000 - 500'000 |
| Achievements |
The following components were developed under the Telecentre Toolkit : • Telecentre Guidebook • Self-assessment for telecentre setup • Business plan development tool Software applications were developed including the following components: Operating software; Office applications; Multi-media software applications; Content Management System (CMS); and Web development tools. Software applications for operators also included the following functions: • User management system • Billing system • Accounting system • Reporting system • Database and Database Management System (DBMS) • Security system A Telecentre Network Management System (TNMS) was developed including • Configuration management (CM) • Fault management (FM) • Performance management (PM) • Account management (AM) • Security management (SM) Developer’s, Administrator’s and User’s handbooks (in Thai and English / both printed and electronic versions), including: • Technical design and specifications • Manuals • Troubleshooting • Source code The following components were developed under the Telecentre Toolkit : • Telecentre Guidebook • Self-assessment for telecentre setup • Business plan development tool Human resource development programmes for telecentre operators, project team members and relevant stakeholders were implemented benefiting over 400 people in rural communities. A final report was developed including key indicators for telecentre performance measuring. More than 100 telecentres set up in 2012 were evaluated using the TNMS |
