 |
ITU/BDT Global
Seminar on Quality of Service and Consumer Protection, Geneva,
Switzerland, 31 August - 1 September 2006 (presentations and background
papers:
ICT Quality of Service Regulation:
Practices and Proposals;
Consumer Protection in the Digital
Age: Assessing Current and Future Activities) |
|
|
ITU-T
Workshop on "End-to-End QoE/QoS", Geneva,
Switzerland, 14-16 June 2006 |
|
|
Interconnection
in an IP-enabled NGN Environment prepared by S. Markus for the ITU
Workshop
on What Rules for IP enabled NGNs?
SEC/SPU, March 2006 (See chap. 3) |
|
|
ITU
Seminar
on Universal Service and the Consumer Rights Protection, Guiyang,
China, 24 - 25 August
2005 (Presentations) |
|
|
Telecommunications Consumer Protection in the Asia-Pacific
Region, paper presented by Bob Horton, ACA, Australia at the ITU/BDT Global Symposium for Regulators, Hong
Kong, China, 2002. |
|
|
New Performance Indicators Issues for Converged Services
Report from the APT Forum on Telecommunications Policy and Regulation, May 2002,
paper presented by Swee Hoe Toh, Malaysian Communications and Multimedia
Commission at the
ITU/BDT Global Symposium for Regulators, Hong
Kong, China, 2002. (presentation) |
|
|
Calidad y precio en Telefonía local: Ventaja para Operadores y Consumidores,
presentation by Gustavo Pena, Secretary-General, Regulatel at the ITU/BDT Global Symposium for Regulators, Hong
Kong, China, 2002. |
|
|
Case Study: Feedback to Regulators from Consumers, Geoffrey Cannock, Apoyo
Consultoría, study presented at the ITU/BDT Global Symposium for Regulators, Hong
Kong, China, 2002. (presentation)
|
|
|
Terms and definitions
related to the quality of telecommunication services. ITU-T Recommendations. |
|
|
Objectives for quality of service and related concepts of telecommunication services. ITU-T Recommendations. |
|
|
Checking the quality of the international telephone service. ITU-T Recommendations. |
|
|
Field data collection and evaluation on the performance of equipment, networks and services. ITU-T Recommendations. |
|
|
|
Enhancing Competition in
telecommunications: protecting and empowering consumers, OECD
Ministerial Background report, 2008 |
|
|
ARICEA
policy guidelines on Consumer
protection |
|
|
Consumer
Engagement with Digital Communications Services, Communications Market Special
Report, Ofcom, United Kingdom, 2006 |
|
|
Consumer
protection (alternative
dispute resolution), European Commission, Brussels |
|
|
OECD Guidelines for Protecting Consumers From Fraudulent and Deceptive
Commercial practices Across Borders, Paris, 2003 (list
of National Contact Points for co-operation against these practices) |
|
|
Quality of service for public fixed voice telephony (Universal Service and Consumer Issues, See p. 11-20),
Annex 3: Regulatory Issues: supplementary data,
Sixth Report on the Implementation of the Telecommunications Regulatory Package, European Commission, COM(2000)814, Brussels, 7 December 2000. |
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