Day one
Setting the Scene for Efficient QOS Regulation

09h00 – 09h20

Welcome and Opening Ceremony

• Hamadoun I. Touré, Director, Telecommunication Development Bureau
• Ewan Sutherland, Chairperson of the meeting

• QoS and Consumer Protection: Regulatory Trends Worldwide
  Nancy Sundberg, Regulatory Specialist, Regulatory Reform Unit, ITU
• ICT Quality of Service Regulation: Practices and Proposals
  presentation of the background paper (Summary) by Robert Milne, Consultant, United Kingdom

Questions & answers

Coffee break

Country experiences

• How to monitor and control quality of service from a regulatory point of view? What are the obligations of operators?
  Karel Peeters, Engineer-Advisor, Belgian Institute for Postal Services and Telecommunications (BIPT), Belgium

• Establishing Quality of Service For Telecommunication Services in Trinidad & Tobago
  Claude A. Griffith Executive Manager Technical Services and Development, Telecommunications Authority of Trinidad and Tobago

• QoS Surveys for Mobile Network Services
  Stéphane Hayat, Responsable téléphonie mobile et fréquences GSM / UMTS, Autorité de Régulation des Communications Electroniques et des Postes (ARCEP), France

Interactive discussion

Lunch

• Ofcom's experience with QoS indicators
  Rosalind Stevens-Strohman, Consumer Policy Manager, Office of Communications (Ofcom), United Kingdom
• QoS and Consumer protection - Role of ANRT
  Abdelali Madani, Chef de service, Agence Nationale de Réglementation des Télécommunications (ANRT), Morocco

• Setting QOS measures/requirements for services in an IP (NGN) environment
  Luis  Cardoso, Chair QSDG, ITU-T Study Group 2, Portugal Telecom 

 Coffee break

• PSTN/Mobile Telecom - QoS Indian Experience & QoS Issues for evolving IP/ NGN
  M. C. Chaube, Advisor, Telecom Regulatory Authority of India (TRAI), India
• QoS and Interconnection in an NGN Environment
  Scott Marcus, Consultant, WIK Consult GmbH, Germany
• QoS Targets for IP Networks and Services: Challenges & Opportunities
  Dave Mustill, Chief Technology Office, British Telecom, United Kingdom

Interactive discussion

9h00 – 10h30

• Overview of Study Group 1 activities in the area of consumer protection and QoS
  Alessandra Pileri, Acting Head, ITU-D Study Groups 

• Consumer Protection in the Digital Age: Assessing current and future activities
  Presentation of the background paper (Summary),
  Russell Southwood, Balancing Act, United Kingdom

Coffee break

Consumer pressing regulatory issues: High mobile roaming charges, termination rates: Regulation of international/cross border roaming:

• Mobile international roaming among Arab region
  Eng. Ahmed Al-Raghy, National Telecommunication Regulatory Authority (NTRA), Egypt
• Proposals for a regulation on international roaming within the community
  Heinrich Otruba, Adviser to the DG INFSO, European Commission
• Views of mobile operators
  Jeanine Vos, Public Policy Analyst, GSM Association

Presentations and Interactive discussion

Lunch

• Consumer rights protection through a consumer advocacy strategy - A case of TRCA - Consumer Consultative Council
  Cleophas K. Rutabingwa, Executive Secretary, TRCA Consumer Consultative Council, Tanzania
• Consumer Protection in an IP/NGN environment, what role for regulators
  Sharizan Abdul Aziz, Head, Consumer Protection Department, Malaysian Communications and Multimedia Commission (MCMC), Malaysia
• The NCC Telecom Consumer Parliament & the Role of  the Regulator in the New IP Environment
  Bashir Gwandu, Executive Commissioner, Licensing & Consumer Affairs, Nigerian Communications Commission (NCC), Nigeria

 Coffee break

• Consumers interests in telecommunication regulation, the case study of Côte D’Ivoire
  Ms Régina Fleur Assoumou, Chef de service, Agence des télécommunications de Côte d’Ivoire (ATCI), Côte d’Ivoire
• TDSAT role in protection of consumer interests
  Mr. Siddarth, Legal Consultant, Telecom Disputes Settlement & Appellate Tribunal (TDSAT), India
• Enforcement and Dispute Resolution - ANATEL
  Ana Luisa Azevedo de Mello, Counselor Advisor, Agência Nacional de Telecomunicações do Brasil (Anatel), Brazil

Interactive discussion

Closing remarks