GLOBAL SEMINAR ON QUALITY OF SERVICE AND
CONSUMER PROTECTION
31 August - 1 September 2006, Geneva, Switzerland
(ITU, Room C1)
|
DRAFT
PROVISIONAL AGENDA
Day one
Setting the Scene for Efficient QOS
Regulation |
08h00 – 09h00
09h00 – 09h20 |
Registration
Welcome and Opening Ceremony
- Hamadoun I. Touré, Director, Telecommunication Development
Bureau
- Ewan Sutherland, Chairperson of the meeting
|
9h20 – 10h30 |
Measuring, monitoring and enforcing QoS
Questions & answers |
10h30
– 10h45 |
Coffee break |
10h45 – 12h15 |
QoS Effective measures: what works, what doesn’t work! Lessons
learned
Country experiences
Interactive discussion |
12h15 – 14h00 |
Lunch |
14h00 – 15h30 |
QoS effective measures and consumer/user perception of QoS
Regulations in a converged/IP/NGN environment
|
15h30 – 15h45 |
Coffee break |
15h45 – 17h00
|
Regulations in a converged/IP/NGN environment
Interactive discussion |
Day two
Consumer Protection in the Digital Age |
9h00 – 10h30 |
Consumer Protection in the digital age
|
10h30 – 10h45 |
Coffee break |
10h45 – 12h15 |
Consumer pressing regulatory issues: High
mobile roaming charges, termination rates: Regulation of international/cross
border roaming:
Presentations and Interactive discussion
|
12h15 – 14h00 |
Lunch |
14h00 – 15h00 |
Consumer protection in a IP/NGN
environment, what role for regulators?
Short and long term
policies/strategies (Awareness raising: Spam, scam, abuse, frauds, etc…)
-
Consumer rights protection
through a consumer advocacy strategy - A case of TRCA - Consumer
Consultative Council
Cleophas K. Rutabingwa, Executive
Secretary, TRCA Consumer Consultative Council, Tanzania
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Consumer Protection in an IP/NGN
environment, what role for regulators
Sharizan Abdul Aziz, Head, Consumer Protection Department,
Malaysian Communications and Multimedia Commission (MCMC), Malaysia
-
The NCC Telecom Consumer
Parliament & the Role of the Regulator in the New IP Environment
Bashir Gwandu, Executive Commissioner,
Licensing & Consumer Affairs, Nigerian Communications Commission (NCC), Nigeria
|
15h00 – 15h15 |
Coffee break
|
15h15 – 16h30
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Dispute resolution and Enforcement measures
-
Consumers interests in
telecommunication regulation, the case study of Côte D’Ivoire
Ms Régina
Fleur Assoumou, Chef de service, Agence des télécommunications de Côte d’Ivoire
(ATCI), Côte d’Ivoire
-
TDSAT
role in protection of consumer interests
Mr. Siddarth, Legal Consultant, Telecom
Disputes Settlement & Appellate Tribunal (TDSAT), India
-
Enforcement and Dispute Resolution - ANATEL
Ana Luisa Azevedo de Mello, Counselor
Advisor, Agência Nacional de Telecomunicações do
Brasil (Anatel),
Brazil
Interactive discussion
|
16h30 -
|
Closing remarks |
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