Hugo.lv is the Latvian state administration language technology platform, through which artificial intelligence (AI) is being introduced in Latvia's e-governance using advanced AI tools. Hugo.lv provides automated translation, speech recognition and synthesis, Latgalian spelling, easy language and various tools for multilingual support in e-services, as well as a catalog of virtual assistants. Hugo.lv, which is freely available to every resident of Latvia, is designed to implement one of the main tasks of effective e-governance - to ensure that its services are accessible and understandable to all population groups regardless of their language skills, competences, health issues. So far, no other European country has such a unique project as Hugo.lv, with which Latvia has truly emerged as a leading European country in the use of language technologies in public administration.

https://hugo.lv

• Latvia

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Migrants
• Refugees and internally displaced people
• Remote and rural communities

The project could be replicable by other countries, using their own language.

The sustainability of the Hugo.lv project can be highlighted through several key aspects: 1) Technological Foundation-The project is built on a robust technological base, utilizing advanced AI tools; 2) Government Integration - the project is integrated into the national e-governance framework; 3) Accessibility and Inclusivity - Hugo.lv is designed to be accessible and understandable to all population groups, including those with language barriers, health issues, or varying levels of competence; 4)Continuous Development - The iterative approach of the project (developed through successive phases) allows for the incorporation of new technologies and methodologies, ensuring that the platform evolves to meet changing needs; 5) Collaboration and Partnerships- Since Hugo.lv has been developed in collaboration, these partnerships enhance the project's resources and expertise, contributing to its long-term success; 6) Environmental Considerations - By promoting digital services and reducing the need for physical interactions, Hugo.lv contributes to environmental sustainability. The use of cloud-based technologies also supports energy efficiency and reduces the carbon footprint.

The Hugo.lv project aligns well with the core values of the WSIS. The Hugo.lv embodies the WSIS values by creating an inclusive, sustainable, and human-centered platform that leverages advanced language technologies to enhance public administration and e-governance in Latvia.