Imagine a government assistant that understands your needs, anticipates your next step, and streamlines access to 940+ essential services. This is TAMM AI Assistant, an AI-powered digital concierge revolutionizing how Abu Dhabi’s 2.9 million residents, citizens, and visitors interact with government services.
TAMM is Abu Dhabi’s official digital government platform, integrating 40+ government and private entities to provide a seamless, unified service experience. It eliminates bureaucratic complexities by offering fast, efficient, and fully digital interactions across key sectors such as business licensing, residency, transportation, and social welfare.
Since its GITEX 2024 launch, 400,000+ users have engaged with TAMM AI, generating 1 million+ messages across 630,000 conversations, with a 98% positive sentiment ratio. Managing 95% of incoming requests autonomously, it frees up human government agents to focus on higher-value customer care.
AI-driven predictive analytics, voice-enabled smart guidance, and real-time sentiment analysis make government interactions as seamless as ordering coffee. By automating 256,000 agent working hours annually, TAMM AI delivers AED 133M in savings, complementing TAMM’s broader impact of 25M fewer in-person visits, AED 520M in annual cost avoidance, and 63M sheets of paper saved.
More than a virtual assistant, TAMM AI Assistant is a Life Companion, proactively recommending services, automating workflows, and enabling secure transactions—setting a global benchmark for AI-driven public service automation.

https://www.tamm.abudhabi/

• Africa
• Asia and Pacific
• Eastern Europe
• Latin America and the Caribbean
• Western Europe and North America

• Youth
• Older persons
• Women
• Indigenous and nomadic peoples
• People with disabilities
• The unemployed
• The poor
• Migrants

TAMM AI Assistant is a globally scalable AI-powered government assistant, designed to streamline service delivery, automate transactions, and personalize citizen interactions. By leveraging automation, predictive analytics, and real-time AI decision-making, TAMM AI Assistant eliminates bureaucratic inefficiencies and enables governments to create responsive, citizen-first service ecosystems.

Its modular architecture and flexible AI framework allow governments at different stages of digital transformation to adopt and integrate its capabilities.

• Advanced digital nations can incorporate AI-driven automation and predictive engagement to optimize public services.
• Governments in earlier stages of digital transformation can implement TAMM AI’s scalable AI model to accelerate modernization with minimal infrastructure investments.
TAMM AI Assistant’s impact has captured global interest as a benchmark for AI-driven governance.
• G7 nations and global smart city initiatives have visited TAMM Factory to study its AI-first model.
• Microsoft has endorsed TAMM AI Assistant as a global best practice, showcasing it in Davos, Barcelona, Silicon Valley, and the UAE as a future-defining model for AI in public services.

By leveraging AI, fostering international knowledge exchange, and driving digital transformation, TAMM AI Assistant provides a replicable, high-impact model for governments worldwide to enhance efficiency, reduce costs, and improve citizen satisfaction—setting a new standard for AI-powered public service delivery.

TAMM AI Assistant is setting a global benchmark for sustainable, AI-powered public service delivery, ensuring resource efficiency, environmental responsibility, and social inclusivity while optimizing government operations and enhancing citizen well-being. By minimizing environmental impact, reducing costs, and increasing accessibility, TAMM AI supports a long-term, scalable, and future-ready digital government model.
Environmental Sustainability:
1. 185,000+ tons of CO₂ emissions prevented annually, equivalent to removing 40,000+ cars from the road
2. 63 million+ sheets of paper saved annually, preserving over 7,000 Ghaf trees, a vital UAE-native species
3. AI-powered, paperless workflows minimize waste and reduce energy consumption, supporting Abu Dhabi’s Net Zero goals
Economic Sustainability:
1. AED 520 million in total annual cost avoidance through service digitization and channel unification, alongside AED 133M in direct savings from TAMM AI Assistant
2. 4 million+ government working hours saved annually, with 256K+ in projected reductions for government agents, allowing agencies to focus on policy innovation and citizen well-being
3. 25 million+ in-person visits eliminated, reducing congestion and unnecessary travel—equivalent to circling Earth 38,000 times in saved commuting distance
Social Sustainability:
1. Multilingual, voice-enabled AI ensures services are accessible to people with disabilities, seniors, and those with limited digital literacy
2. AI-driven automation frees citizens’ time, allowing them to focus on personal, professional, and community-driven activities
3. Global knowledge-sharing and partnerships—Abu Dhabi actively collaborates with G7 nations, smart cities, and emerging economies, sharing AI-driven governance expertise to accelerate global digital transformation.
By balancing environmental, economic, and social sustainability, TAMM AI Assistant is shaping citizen-first governance and it paves the way for a more efficient, eco-friendly, and inclusive digital government.

TAMM AI Assistant embodies WSIS values by advancing digital accessibility, transparency, sustainability, & global knowledge-sharing. As part of Abu Dhabi digital government transformation, it integrates 40+ government and private entities to create efficient, AI-powered, citizen-centric services. Inclusivity & Accessibility: • AI-Enabled Digital Equity ensures equal access for people with disabilities, seniors, and those with limited digital literacy • Multilingual & Speech-Enabled AI supports multiple languages, making government services more inclusive. • Proactive AI-Powered Support autonomously handles 95% of service requests, reducing wait times & enhancing responsiveness Innovation in Digital Government: • AI-Powered Predictive Governance anticipates user needs, providing real-time, personalized service recommendations • Operational Efficiency: AI automation eliminates manual inefficiencies, allowing civil servants to focus on high-value policy and innovation Sustainability: • Green AI Governance eliminates 25M+ in-person visits, saving 63M+ sheets of paper & preventing 185K+ tons of CO₂ emissions annually Global Collaboration: • Abu Dhabi actively shares TAMM AI expertise globally • Abu Dhabi’s TAMM Factory is positioned as an open house where visiting delegations from leading governments including those from G7 nations, global tech leaders, academia, and students visit to learn how TAMM has designed, developed, and is executing AI-driven service delivery • Microsoft leadership showcases TAMM AI globally, including Davos, Barcelona, & Dubai. Trust, Transparency & Digital Empowerment • Privacy-First AI Guarantees secure, ethical, and transparent AI governance • TAMM has equipped itself with robust AI observability tools to effectively monitor the performance of its AI models • TAMM’s AI models are hosted locally on the sovereign cloud to ensure UAE security compliance By leveraging AI, driving sustainability, and enhancing transparency, TAMM AI Assistant fully aligns with WSIS values