Page 320 - AI for Good Innovate for Impact

AI for Good Innovate for Impact

application and accumulation of experience in production scenarios, we will jointly develop
Agent technical standards for the customer service and marketing field with the China
Academy of Information and Communications Technology (CAICT) and the International
Telecommunication Union (ITU), helping practitioners worldwide in the service and marketing
industry standardize their work and achieve decent labor. By enhancing collaboration with
industry partners, we aim to jointly propel the development and application of technology,
fostering a vibrant and innovative ecosystem. Drawing on the practical experiences and
professional expertise of the "CloudTop" AI-enabled marketing service applications, we will
disseminate this knowledge to more countries and industries in need. Adhering to the principles
of sustainable development, we will further explore viable pathways for artificial intelligence
technology across different nations and sectors, striving to promote the goals of decent work
and economic growth, and contributing to the construction of a more equal, equitable, and
sustainably developed future.

3 Use Case Requirements
• REQ-01: It is critical that cross-functional teams of service marketers, AI operators, and
developers be established to continuously enhance the model capabilities and drive the
expansion of application scenarios.
• REQ-02: It is critical that a full-process digital management system be available to achieve
the seamless integration of customer service request data (such as consultations, fault
reports, complaints, suggestions, satisfaction evaluations, etc.) and various solution data.
• REQ-03: It is critical that a friendly, interactive interface be provided, enabling both
employees and customers to use it conveniently and improving the service efficiency
and experience.
• REQ-04: It is critical that a precise response control system for sensitive topics such as
politics and religion be established, and that for the parts involving data privacy and
security, sensitive information be ensured to be handled in a responsible manner.
• REQ-05: It is critical that its capability boundaries be clearly stated, and in case of situations
that cannot be handled or are uncertain, its limitations be proactively declared.

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