Page 228 - AI for Good-Innovate for Impact Final Report 2024

AI for Good-Innovate for Impact

barrier-free development. In addition, vivo participates in the customization of multiple
accessibility standards and promotes functional accessibility products for the public.

Tool Overview: vivo AI Lab, founded in 2018, has been committed to building industry-leading
AI technologies and providing users with ultimate product experience. Areas of work include
Computer Vision, Speech Technology, Natural Language Processing and Machine Learning.

We have AI R&D bases in Shenzhen, Beijing, Hangzhou and Nanjing, with a team of over 1,000
AI engineers and dozens of papers published in top AI academic conferences (AAAI, ICLR,
ECCV, CVPR, InterSpeech, etc.), as well as hundreds of AI patents granted.

In 2023, vivo made new technological breakthroughs in the areas of hearing and visual
impairments. Following core products such as "vivo Voice," "Accessibility Calls," and "Sound
Recognition," vivo achieved another breakthrough and introduced the world's first product
supporting Chinese sign language recognition—the "Sign Language Translator." This fills the
last gap in the four basic technologies for communication for the hearing impaired, further
enhancing their communication efficiency.

Concurrently, as technology advances and matures, vivo has introduced two visual aid products
for the visually impaired: "vivo Sight" and "vivo Score Reading," and has enhanced the
screen reading feature, TalkBack, becoming increasingly popular and recommended among
individuals with disabilities.

Collaborative Efforts: vivo, as a globally renowned smartphone brand, boasts 500 million users
worldwide (300 million in China) and hundreds of thousands of retail stores. Its accessibility
initiative aims to assist users with special needs in better utilizing its products and services. vivo
works closely with local disability organizations, NGOs, and government agencies to promote
accessibility technology and services, and sponsors events like Accessibility Conferences
and Global Accessibility Forums to advocate for technological advancements in this area.
Additionally, vivo provides training for hundreds of thousands of sales assistants and customer
service representatives, equipping them to offer detailed information and support to users
with special requirements.

In product design and R&D, vivo actively collaborates with its users, particularly the 80 million
individuals with impairments and 300 million elderly users, collecting their needs and feedback
to ensure that their products are accessible and user-friendly. vivo develops and enhances
accessibility features, offering solutions for those with hearing and visual impairments.

Additionally, vivo collaborated with advertising companies to produce and share successful
cases and user stories highlighting the use of accessible technology, and raised public's
awareness and understanding of accessibility features through media channels such as social
platforms, blogs, videos, and ads. vivo also actively supported and participated in the formulation
of policies and standards related to accessibility technology, working with policymakers and
standard-setting organizations to steer the industry towards greater inclusivity.

UN Goals:
• SDG 3 Ensure healthy lives and promote well-being for all at all ages: By improving the
communication and quality of life of people with disabilities, the accessibility project has
a positive impact on their physical and mental health, helping to achieve this sustainable
development goal.

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