Document :

UIT-D SG01 RAPPORTEUR GROUP MEETING  Contribution  89

Titre :

Embedding meaningful accessibility and consumer empowerment in digital government: Australia's Digital Experience Policy

Reçu le :

2026-09-15

Source :

Australia

AI/Question :

Q5/1

Réunion :

2026-09-28

Disponibilité :

Réservé aux utilisateurs TIES [UIT-D]

Résumé :

Australia's Digital Experience Policy establishes a whole-of-government approach to delivering consistent, inclusive and high-quality digital experiences for people and businesses interacting with Australian Government information and services. The policy came into effect on 1 January 2025 and is supported by four standards covering digital service design and delivery, digital inclusion, digital access and digital performance.
This contribution outlines Australia's experience in embedding meaningful accessibility and consumer empowerment into digital government. It highlights lessons from implementation and examples of Australian Government services that demonstrate how accessibility and inclusion can be incorporated throughout the service lifecycle.
Australia's experience illustrates that meaningful digital accessibility can extend beyond technical compliance. Effective approaches include understanding and involving diverse users, embedding accessibility into organisational governance and service delivery, providing flexibility and choice, protecting users and their information, and using performance data and feedback to support continuous improvement.