Page 80 - Cloud computing: From paradigm to operation

1 Framework and requirements for cloud computing

8.3.2.18 Design and implement service continuity

The design and implement service continuity activity involves:
• considering potential modes of failure of a cloud service and the supporting infrastructure and
putting in place recovery processes that will enable the cloud service to be available within the
terms of the SLA, through techniques such as failover and redundancy.

8.3.2.19 Ensure compliance
The ensure compliance activity focuses on implementing regulatory and standards compliance. This activity
involves:
• ensuring that the implementation of the cloud service and its supporting infrastructure meets the
requirements of any standards that need to be supported, for example, the standards can be
required by the target customer set, or can be required by the certification scheme that the provider
has chosen to assure the service;

• ensuring that the implementation of the cloud service and its supporting infrastructure (including
data handling) meets any regulatory requirements that can exist for the service or for the data that
is stored or processed by the service.

8.3.2.20 Provide network connectivity
The provide network connectivity activity involves the setting up of requested network connections and
related capabilities, including (amongst others) connections between the cloud service customer and the
cloud service provider's system and between one cloud service provider's system and another cloud service
provider's system. This can include the establishment of facilities such as a VPN or of dedicated bandwidth
connections.
Network capabilities include the ability to provide appropriate bounded delay, jitter, bandwidth, quality of
service and reliability for all cloud service categories and for both cloud and non-cloud purposes in the case
of NaaS.

8.3.2.21 Deliver network services

The deliver network services activity involves the provision of network related services such as firewalls or
load balancing.

8.3.2.22 Provide network management services
The provide network management services activity focuses on managing the network infrastructure used to
carry cloud services. This activity provides methods, tools and procedures allowing the operation,
administration, maintenance and provisioning of the cloud network infrastructure. It includes tasks for:
• keeping the network up and running smoothly;
• keeping track of resources in the network and how they are allocated;
• performing repairs and upgrades, for example, when equipment must be replaced or upgraded with
new functions;
• configuring resources in the network to support a cloud service.

8.4 Cloud service partner

8.4.1 Role
A cloud service partner (CSN) is a party which is engaged in support of, or auxiliary to, activities of either the
cloud service provider or the cloud service customer, or both.
A cloud service partner's cloud computing activities vary depending on the type of partner and their
relationship with the cloud service provider and the cloud service customer.

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