Page 16 - Enabling digital transformation in smart sustainable cities – Master plan

Enabling digital transformation in smart sustainable cities – Master plan

financial literacy, or the provision of vocational training or upskilling of individuals within
productive sectors. Smart education is critical for cities as it can support a large variety
of sectors by producing graduates with the know-how, practical skills to foster digital
transformation across verticals in smart cities.
• Smart security and safety: ICT and digital technologies can help to ensuring physical safety
and security to respond to the need to resolve incidents, provide criminal identification, as
well as conduct predictive analysis and criminal pattern identification to improve inhabitant
safety. Command and control systems shared across multiple city departments like
energy, waste, transport and security will be needed to provide a holistic, city-wide view
of safety patterns and trends. New ICT and digital infrastructure also must be protected
from security threats. For the aspect of policing, to consider including biometrics and
crime surveillance systems. Within the judicial system, relevant uses can include case
management systems, online arbitration and litigation.
• Smart Emergency System: Connects cyber-physical systems to safeguard the urban
ecosystem to save lives, detect public crises and detect potential hazards and disasters.
For the aspect of emergency management, consider including hazard monitoring, early
warning and alert systems.
• Smart Land Management: For management of land use, consider including land
administration and management systems or cadastral databases. These are relevant for
optimized use of public and green spaces, improved management of informal settlements,
and more generally taxation and ownership.
• Intelligent buildings systems: These systems can use data to improve building energy and
water efficiency, reduce waste, monitor indoor air quality and improve security, without
affecting occupants' use of the building. These systems may include building automation
and building management systems.

The analysis conducted this far suggests that ICT use can improve the efficiency of city services
and, ultimately, strengthen the quality of life of its inhabitants. To assess these benefits, KPIs are
needed to quantify and evaluate the transformation of a municipality into an SSC. Other KPIs
that are specifically designed for each city service, are also needed to monitor performance,
and assess, quantitatively, the efficiency gained through the implementation of SSC solutions.

While the list of smart services provided earlier reflects the standard or most common city
services, municipalities can select different services according to their own needs and priorities.

b) Key performance indicators, standards
KPIs are useful not only to evaluate the performance of city services, they can also be used to
assess, empirically, how one or a set of modifications contribute to the city's transformation
into an SSC, providing grounds for standardization. KPIs can also allow comparisons between
different cities to determine which one is "smarter" or more sustainable in the face of particular
challenges. Evaluating these indicators can help municipalities, as well as their stakeholders,
understand to what extent they may be perceived as SSCs.

This set of KPIs can be used to benchmark a city’s performance and help urban stakeholders to:

• assess a given city’s annual progress;
• benchmark best practices; and
• examine the impact of digital technologies.

In order to provide a complete list of KPIs that can be used for city and municipal administrations
inhabitants, development and other organizations operating in SSCs (e.g., producers, service
providers, planning units), as well as evaluation or ranking agencies, ITU-T has developed a

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