Page 151 - U4SSC KPIs Verification Manual - A guide for verifiers

Dimension Society and Culture
Sub-Dimension Safety, Housing and Social Inclusion

Category Safety
KPI Name Emergency Services Response Time
KPI No. SC: SH: SA: 5A Type: Advanced Type: Structural

Definition / Average response time for Emergency Services.
Description

Rationale / Emergency service response times are an indicator of the effectiveness of these
Interpretation / services in responding to emergencies and safeguarding city inhabitants.
Benchmarking
Emergency services include police, firefighting and ambulance services (including
transport and urgent care).
This indicator is often interpreted as the average time (in minutes) taken to respond
to emergency calls from the initial call to arrival on site.
Lower values are considered positive.
Methodology Calculate as:
Numerator: Sum of all the minutes from an initial call to the on-site arrival of the
emergency service in the year.
Denominator: Number of emergency responses in the same year.
Unit Minutes

Data Sources Data can be collected from local emergency services.
/ Relevant
Databases
SDG Reference(s) SDG Target 3.D: Strengthen the capacity of all countries, in particular developing
countries, for early warning, risk reduction and management of national and global
health risks.
Verification Check to see if police, fire, and ambulance/paramedic services are all included.
Guidance
Check data sources.
DATA VALUES:
Most cities report between 10 and 20 minutes.

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