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2.5     Blockchain potentials, challenges and implications

            Blockchain is a technology that is impacting the world of finance through the cryptocurrencies. It is now
            transforming other fundamental aspects of society, particularly with reference to how governance is
            carried out at the regional, national and local levels. The governments and public service sectors are
            increasingly interested in the use of blockchain technology. The technology is presented with great
            potential and offers solutions and relevant opportunities at the national level, local and city levels.
            Table 3, below, summarizes some of the promised opportunities and benefits of blockchain technology.


                                          Table 3: Opportunities of blockchain 30

                     Categories                   Opportunities and Benefits of Blockchain technology
              Strategic                  Transparency, avoiding fraud and manipulation, reducing corruption.
              Organizational             Increased trust, transparency and accountability, predictive capability,
                                         increased control.
              Economical                 Clear ownerships, reduced costs.
              Informational              Increased resilience to attack, data integrity and high quality, reducing
                                         human errors, information access, privacy, reliability.
              Technological              Resilience, security, persistency and immutability (irreversibility).
            Most of the studies highlight that the adoption of blockchain by government and public services is still
            minimal. It also underscores the lack of empirical evidence of the adoption and overall success rates. A
            limited number of studies have measured the implications of blockchain technology. The uncertainty
            and complexity of the technology are affecting its adoption level. Blockchain technology is not the first
            technology to which organizations and institutions are struggling to adapt. The main challenges, as
            presented in Table 4, are technological, organizational and institutional.


                                Table 4: Challenges and barriers of blockchain technology 31

                     Categories                     Challenges and barriers of blockchain technology
              Technological              Immature technology, security, Scalability, flexibility, data privacy, cost and
                                         performance, energy consumption, interoperability, complexity, limited
                                         technical skills
              Organizational             Feasibility, acceptability governance model, organizational readiness,
                                         leadership readiness, business model alignment
              Institutional              Legal framework, regulatory uncertainty, ethical parameters, inter-
                                         organizational relationship, ecosystem readiness




















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