Page 834 - Cloud computing: From paradigm to operation

5 Intercloud and interoperability

This function includes the following.

– Service provisioning automation. This allows automation of workflows to realize inter-cloud service
deployment between peer CSPs, without manual operations.
NOTE 1 – Typical use cases of service provision automation include: automatic recovery, scale-in and scale-
out, switchover and switchback of cloud services with peer CSPs.
– Service configuration automation. This allows automation of workflows to realize automated inter-
cloud service configuration, without manual operations.
NOTE 2 – Service provisioning and configuration automation allows for policy-based automated workflows for
inter-cloud services.

7.2.6 Service level management
The service level management function manages the service levels of a particular inter-cloud service to meet
the requirements of the SLA.
This function includes the following.

– SLA negotiation. This allows for negotiating inter-cloud service level information, e.g., capacity,
performance, between peer CSPs.
– Service level tracking. This allows for measuring and recording of key performance indicators (KPIs)
of inter-cloud service between peer CSPs according to the monitoring results.
– Service performance management. This allows for adjusting of particular inter-cloud service
performance based on service performance tracking results to meet the requirements of the SLA.
– Service capacity management. This allows for identifying of current or potential capacity bottlenecks
by comparing the allocated inter-cloud service capacity with KPIs, and planning inter-cloud service
capacity to meet the requirements of the SLA.

7.2.7 Incident and problem management
The incident and problem management function detects and reports inter-cloud incidents and problems.
This function includes the following.

– Incident and problem detection. This allows for capturing of inter-cloud incidents or problems
between peer CSPs.
– Incident and problem reporting. This allows for providing and exchanging of inter-cloud incident or
problem reports to peer CSPs.

7.2.8 Peer service management
The peer service management function allows for connecting of OSS and BSSs of a peer CSP, by adapting an
inter-cloud management application programming interface (API).
This function includes:

– Inter-cloud connection management. This allows for managing of connectivity with peer CSPs
involved in an inter-cloud relationship.
– Access of the BSSs of a peer CSP. This allows for accessing to the inter-cloud BSSs of peer CSP with
appropriate identity and credentials to provide business capabilities. The identity and credentials
are provided by inter-cloud security (see clause 7.4). The functions of inter-cloud BSSs can be found
in clause 7.1.
– Access to the OSS of a peer CSP. This allows for accessing to the inter-cloud OSS of a peer CSP with
appropriate identity and credentials to provide administration capabilities. The identity and
credentials are provided by inter-cloud security (see clause 7.4). The functions of an inter-cloud OSS
can be found in clause 7.2.
– Inter-cloud management API adaptation. This allows for adapting of an inter-cloud BSS- and OSS-
related API from a peer CSP.

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