Page 446 - Cloud computing: From paradigm to operation

2 Cloud Computing management

10.2.2.1 Product problem management

This set of functionalities is responsible for handling product-affecting CSC problems as well as CSP services
problems. These functionalities analyse and resolve product problems in an efficient manner, tracking these
problems and reporting them.

10.2.2.2 Product performance management
Product performance management includes the activities and tools that gather and analyse data regarding
the efficiency of the product strategy, propositions and products based upon their performance in the
marketplace.

This set of functionalities is responsible for monitoring, analysing and reporting on product performance. This
includes the following functionalities:
1) performance monitoring. This functionality collects and monitors product performance data based
upon parameters;
2) performance analysis. This functionality is responsible for the analysis and evaluation of products'
performance (analysing data received from product performance monitoring). Examples of
performance analysis include tracking the performance of a product based on its performance in
the marketplace with regard to campaigns or product capacity analysis;
3) performance reporting. This functionality creates product performance reports (such as product
revenue reporting or cost reporting) on a periodic basis or on-demand.
10.2.2.3 Product quality management

This set of functionalities is responsible for monitoring and managing the quality of products. They allow
collect and compare quality related measurements against established products.

This includes the following functionalities:
1) product quality modelling. This functionality establishes what will be monitored and how it will be
monitored in terms of product quality;

2) product quality monitoring. This functionality collects and monitors product quality as determined
by the established product quality model;
3) product quality analysing. This functionality analyses and evaluates the quality of products being
offered by the CSP;
4) product quality reporting. This functionality generates various reports on product quality and makes
them available on a periodic basis or on-demand.
10.2.2.4 Product test management

This set of functionalities allows a CSP to test the quality of products. These functionalities collect and
compare quality and performance related indicators. The results can be optionally available to interested
parties.

10.2.3 Product repositories functionalities
This set includes functionalities for product catalogue management and product inventory management. The
role of particular functionalities is described hereafter.
10.2.3.1 Product catalogue management

This set of functionalities allows the CSP to list and manage available products and their associated
characteristics such as: product offering characteristics, product offering effective duration, product offering
description.

10.2.3.2 Product inventory management
This set of functionalities allows the CSP to maintain information about already deployed and provided cloud
products. It may also store and manage service relationships: the mapping to other services and/or service
components.

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