Page 1133 - Cloud computing: From paradigm to operation

Assisting developing countries 8

3.8 Should service management (like patch, incident and change) be standardized?

Figure II.22 – Service management standardization

3.9 Should cloud service contract management be standardized?

Figure II.23 – Contract management standardization

3.10 Can you identify some of the issues associated with cloud adoption that can be addressed with
standards?

Received responses are the following:
• Security
• Data lost
• Storage
• Quality of service
• Internet access connectivity standardization (bandwidth speed)

• Bandwidth price models regulation and infrastructure sharing
• Interoperability
• Availability
• Data privacy and localization of data (inside or outside the country)
• SLA

• Quality and confidentiality

1125