Page 110 - Cloud computing: From paradigm to operation

1 Framework and requirements for cloud computing

The information that relates to the administration capabilities includes:

• security information such as the set-up of user accounts and authorization data, the encryption of
data;
• notifications concerning usage of services including statistics of usage, log records (e.g., for security
purposes);
• exception reports/events (e.g., where some service SLA target is breached or a security incident
occurs).
Figure A.3 illustrates the functional component relationships involved in the monitor service activity of the
CSC:cloud service administrator.

Figure A.3 – CSC:cloud service administrator relationship for the "monitor service" activity

Other elements relevant to the cloud service customer–cloud service provider relationship can include a
customer to provider agreement, which can include an SLA, intellectual property issues and regulated
matters such as the appropriate protection of personal data.

A.2 The provider–peer provider (or "inter-cloud") relationship
A cloud service provider can make use of one or more cloud services which are provided by other cloud
service providers. This is described as a provider to peer cloud service provider relationship, or alternatively
as an "inter-cloud" relationship – the provider making use of the services is termed a primary cloud service
provider while a provider whose services are being used is termed a secondary cloud service provider.

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