Page 57 - International Standards to Shape Smart Sustainable Cities: The Case of Moscow

Implementing ITU-T International Standards to shape Smart Sustainable Cities - The case of Moscow

Muscovites can report, for example, on the lack of garbage receptacles in a park, any delay in
their neighbourhood’s garbage collection, a broken staircase or pavement tile, rubbish on the
street, poor landscaping care, potholes, irregular electricity supply, and many other issues. As
things stand, 1.2 million users are registered on the website, with almost 2.7 million problems
reported through the channel having been resolved so far, 90 per cent of them within five days.
Another tool, Active Citizen, is an online referendum system, accessed through a website and
corresponding mobile application, that allows citizens to vote on city development matters.
These referendums have empowered residents to play a greater role in influencing the policies
of their city, such as speed limits, new playgrounds or parks, sports complexes, additional bus
routes, lawn mowing, the naming of the new metro ring and much more. Consequently, there
is greater accountability on the municipality’s part in helping to explore new avenues in public
amenities.

"Active Citizens" awards bonus points that can be redeemed for brand souvenirs or tickets to
theatres or museums. Today, more than 2.1 million participants are registered in the system,
with more than 3 600 voting sessions held and over 100 million opinions considered.
Active Citizen has begun making use of blockchain technology to further improve the existing
citizens’ forum. It does this by heightening the level of transparency and authenticity with real-
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time vote tracking, thereby decreasing any potential ambiguity of resulting data.

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