Page 255 - ITU-T Focus Group Digital Financial Services – Executive Summary

 Education’

 Health
 Watershed Management.
There is a provision for
 Activities under the ‘Do’ tab

 Discussions
 Polls and Surveys
 Blogs
 Talks.

The portal also has a provision for creating polls and surveys for gathering opinions and data on relevant
issues.
The mygov portal can be accessed through the Internet and through apps specifically launched by the
government.

2.2 Implementation

The portal was put up by the Government of India, and the various stakeholders have adopted the policy of
openness for future decision making processes for the activities under the mygov umbrella.

A number of stakeholders are involved in the functioning and maintenance of the portal, including various
Government departments, the resident welfare associations, and the common citizens.

The key factors behind the success of this initiative are:
○ Leadership
The Prime Minister, Mr. Narendra Modi himself is involved with the mygovportal, which improves the
credibility of this portal and motivates the common citizens to also post their views with the expectation that
their feedback will be taken into account.
○ Dedicated Involvement (within the city and across levels of government)
Many of the ministries of the Government involved in governance and providing various amenities to the
citizens are proactively involved in the activities highlighted in the portal and therefore, these ministries
consistently receive feedback from the mygov portal.
○ Increased Participation (partnership; private involvement; citizen involvement; project
management)
Citizens are encourage to join the mygov portal in order to be fully involved in the governance process of
their city. This include involvement in the activities of the Resident Welfare Associations of various parts of
the city.

○ Improved Communication (internal and external, branding)
Citizens are provided the option of registering themselves on the mygov portal. These registered citizens
receive regular queries on various issues pertaining to urban services etc. Citizens are encouraged to put
forth their views, which facilitates an effective and self-sustaining feedback loop.

○ Use of ICTs
The mygov platform is well engaged. This indicates the widespread use of internet and other ICT-based
services and devices to access this site.

U4SSC series 251