Page 113 - ITU-T Focus Group Digital Financial Services – Interoperability

ITU-T Focus Group Digital Financial Services
Interoperability

Annex: Questionnaire

1 How is the mandate over digital financial services (DFS) split between the Central Bank and the telecom
regulator? Who (if any) has a legal mandate to induce interoperability? Please describe the legal mandate
and when it was ruled out.

2 Can you describe if there were DFS available prior to when your legal mandate was enacted? If so, describe
the market conditions of the most relevant DFS available (number of players, market share, and economic
sector – i.e. financial institution, telecom company or other categories of DFS providers).
3 Considering the most relevant DFS, have the relevant authorities considered interoperability an important
issue in terms of policy?
a. If so, what were the market conditions that raised the issue and when did it happen? (How many
participants were in the market? Which market share did they have? Was there any evidence of
collusion among the participants? Any kind of barriers to entry, either horizontal or vertical?)

b. If not, why was interoperability not an important issue in that market?
4 For those cases in which interoperability was considered an issue in the previous question:
a. Have you acted in any way to induce interoperability? For these cases, how was the induction
implemented? (Moral suasion, enhance industry code, non-regulatory policy issuance, regulation,
etc.)
b. If you have not acted, why did you choose this strategy? Do you expect to take any action in the
future (on what conditions)?
5 Regarding the outcomes:
a. Which were the aimed outcomes when the inducement was implemented?
b. Which were the actual outcomes observed from the inducement? Could you describe the new market
conditions? Were the unplanned outcomes positive or negative?
6 In cases where the regulator’s inducement was implemented before, would you expect the outcome to
be different (better/worse)? And, if it were implemented later, what would you expect? Please elaborate.

103